Contact information

Contact Information Policy

Effective Date: [01/04/2026]

This Contact Information Policy explains how customers can communicate with Worn Repairs and what to expect when reaching out. This policy helps ensure clear, consistent, and efficient communication for all repair inquiries and active orders.

Official Communication Channels

Worn Repairs can be contacted through the following official channels only:

  • Email: Armani@WornRepairs.com

  • Instagram: @WornRepairs

These are the only channels monitored for customer service. Messages sent through personal accounts or unofficial platforms may not be received or responded to.

Response Time

We aim to respond to inquiries within 1–3 business days.

Response times may vary due to:

  • High order volume

  • Complexity of repair inquiries

  • Weekends and holidays

Submitting multiple messages across platforms may delay response time rather than speed it up.

Order-Related Communication

For questions regarding an existing order, customers may be asked to provide:

  • Order number

  • Full name used at checkout

  • Clear photos of the garment (if applicable)

This information helps us locate your order and respond accurately.

Repair Estimates & Advice

  • Repair estimates and consultations are provided at our discretion.

  • Final pricing may vary once the garment is physically inspected.

  • Advice given via messages or photos is informational only and not a binding repair quote.

Inappropriate or Abusive Communication

Worn Repairs maintains a respectful working environment.

  • Harassment, abusive language, or repeated unsolicited messages will not be tolerated.

  • We reserve the right to refuse service or cease communication in such cases.

Changes to Contact Information

Worn Repairs reserves the right to update or change official contact information at any time. Any changes will be reflected on our website and official platforms.

Contact

For all official inquiries, please reach out through:

Email: Armani@WornRepairs.com
Instagram: @WornRepairs

By contacting Worn Repairs, you agree to this Contact Information Policy.